Quality Policy

The company's Quality Policy is focused on the pursuit of customer satisfaction, trust and loyalty and on full compliance with mandatory regulations/legislation.
To achieve this, the company organisation must be committed to the achievement and maintenance of specific objectives that, taken as a whole, must determine the achievement of the overall quality strategy.
In this context, it must be considered as a fundamental means of driving Novoferm Schievano S.r.l. to improve its performance.

To make this possible, the quality policy specifically addresses the company aspects necessary to guarantee its success, namely:

• to all company Processes for which the types and levels of future improvement must be defined, identifying suitable indicators for their management;
• to Customer Satisfaction, defining the expected level and the actions to be taken to achieve it;
• to the Company's Personnel who, feeling part of a team aiming at the pursuit of business success, must find the most appropriate atmosphere and stimuli for their development, security and fulfilment; against this commitment, constant investment in personnel training/upgrading is systematically guaranteed
• to the Expectations of the Ownership in relation to the achievement of the desired level of return with respect to the committed resources;
• to Suppliers and Business Partners in order to achieve high levels of contribution and collaboration for the purpose of common growth;
• to the Management of Resources (financial, infrastructural, human and environmental) in order to guarantee effective and continuous support for the growth and success of the company;
• to the constant liaison with the Context/Attitude Analysis and Risk/Opportunity Assessment.

The General Management has chosen compliance with UNI EN ISO 9001 and the continuous improvement resulting from its application as the management tool to achieve its goals.
The General Management has the primary responsibility for the realisation of this objective, assigns the responsibility for Quality System Management, the preparation of the Quality System and the verification of its adequacy to the Management Representative, who will draw up periodic reports on the status of the Quality Management System and the effectiveness of the achievement of the objectives.
The General Management carries out periodic reviews, promotes improvement actions for the following period and ascertains the continued suitability of this policy with the strategic objectives.

Research and Development